Privacy Policy

1          Introduction

The Portico Library and Newsroom Ltd (“the Library”) needs to collect and use certain types of information (“personal data”) about its members, staff, volunteers, supporters and sponsors (“the data subjects”) in order to carry on its activities. Personal data must be collected and dealt with in accordance with the General Data Protection Regulation (EU Regulation 2016/679) and the Data Protection Act 2018.

2          Collection, processing and use

(a) The Library will take all necessary measures to ensure that it will be able to adhere to the Principles in Article 5 of the Regulation and the six data protection principles in sections 86 to 91 of the Act.

(b) When collecting personal data, the Library will tell the data subject what the data will be used for.

(c) The Library will ensure that personal data will be stored securely; accessible only to authorised staff and authorised volunteers; kept up to date; corrected if requested by the data subject; retained for only as long as either it is –

·         needed for the purpose for which the data was collected or a purpose to which the data subject has since consented, or

·         required or permitted by law to be retained; disposed of in accordance with the Regulation and the Act.

(d) The Library will maintain a procedure for responding to a request from a data subject for access to personal data held by the Library. Requests for personal data held by the Library should be made in writing to the Librarian (by post or email or hand-delivered to the Library) and will be fulfilled within 24 Library opening days.

3          Disclosure

·         The Library will not disclose personal data to another person unless the data subject consents, or

·         the law requires or permits disclosure without consent.

4. User Experience

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. 

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.